tOMPSON's blog » install http://dertompson.com some personal, more technical - by Thomas Einwaller Mon, 28 Jun 2010 10:24:35 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Installing BlackBerry Desktop Manager under Windows 7 http://dertompson.com/2009/11/11/installing-blackberry-desktop-manager-under-windows-7/ http://dertompson.com/2009/11/11/installing-blackberry-desktop-manager-under-windows-7/#comments Tue, 10 Nov 2009 22:40:09 +0000 tompson http://dertompson.com/?p=821 Yesterday a friend of mine told me that he received an error message while trying to install the BlackBerry Desktop Manager 5.0.1 under Windows 7 64 Bit. I told him that the Desktop Manager installed and runs correctly on my system (which is the same) so we tried to find out what caused his problem. The error message said something like:

An error occurred while registering the module C:\Program Files (x86)\Research In Motion\BlackBerry\IS71 Connectors\OE Connector\OLKExpress5.dll. HRESULT -2147010895. Please contact support.

After looking into the Connectors folder I found out that it contains various dll for connecting to different applications to sync with. I always had Outlook 2007 installed on my systems which he had not. So it seems like the BlackBerry Desktop Manager tries to install the connector dll for Outlook Express – which does not exist on Windows 7 anymore – it is called Windows Mail now.

I will try to contact RIM to tell them that the Desktop Manager installer is not fully compatible with Windows 7.

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