tOMPSON’s blog
some personal, more technical – by Thomas Einwaller
Installing BlackBerry Desktop Manager under Windows 7
11 Nov 2009Yesterday a friend of mine told me that he received an error message while trying to install the BlackBerry Desktop Manager 5.0.1 under Windows 7 64 Bit. I told him that the Desktop Manager installed and runs correctly on my system (which is the same) so we tried to find out what caused his problem. The error message said something like:
An error occurred while registering the module C:\Program Files (x86)\Research In Motion\BlackBerry\IS71 Connectors\OE Connector\OLKExpress5.dll. HRESULT -2147010895. Please contact support.
After looking into the Connectors folder I found out that it contains various dll for connecting to different applications to sync with. I always had Outlook 2007 installed on my systems which he had not. So it seems like the BlackBerry Desktop Manager tries to install the connector dll for Outlook Express – which does not exist on Windows 7 anymore – it is called Windows Mail now.
I will try to contact RIM to tell them that the Desktop Manager installer is not fully compatible with Windows 7.
- Tags: Blackberry, desktop, error, install, Windows
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7 Responses to Installing BlackBerry Desktop Manager under Windows 7
Nomadic
February 17th, 2010 at 11:42 am
I am also experiencing problems with Windows 7 and Ver. 5.0.1.
Did you find a solution?
tompson
February 17th, 2010 at 1:53 pm
as I stated out I did not have this problem because I had Outlook installed on my system … I think he just ignored the error message
johann ayala
February 18th, 2010 at 3:55 pm
ignoring the message doesnt work, the result is that my pc with windows vista dont recognize the blackberry, i am still researching about the problem, let you know if i find the solution or you, let us know,
Martin Ahrer
February 19th, 2010 at 9:31 pm
The said error disappeared with the next update of blackberry desktop manager (which is 5.0.1 now).
As I still have no outlook installed now I’m getting a dialog box that is telling me that desktop can’t find a mail client and thus can’t sync with such!
Martin Ahrer
February 19th, 2010 at 9:32 pm
… I forgot to mention that my blackberry device is found but I only synchronize to CSV files currently!
Robert
February 23rd, 2010 at 6:50 pm
Mocrosoft office 2007
Windows 7
Blackberry Desktop manager 5.0.1.28 (nov 11 2009)
experiencing the following issue. desktop mansger starts and begins to synchronize then stops and shuts down after a few seconds prior to today i was able to synchronize with no issues.
anyone with the same issues please advise and aslo let me know if there is a solution.
Ella@email tracking program
March 2nd, 2010 at 9:38 am
Great article, Thanks for sharing! Just discovered this interesting quote and wish to share – “There is one thing one has to have: either a soul that is cheerful by nature, or a soul made cheerful by work, love, art, and knowledge.” Have a nice day!